If you have questions about the eVisa or have received an email from the Home Office, please see the information here.

CLEAR offers information, advice and guidance for refugees, people seeking safety and their families. We are able to help with the following:

  • Benefits
  • Housing and utilities
  • Accessing education
  • Accessing healthcare
  • Passport applications
  • Destitution

We offer specialist help with asylum support and immigration issues for people seeking asylum and refugees (OISC Level One only).

We are also offering a range of in-person briefings on common enquiries from new refugees, including housing, benefits, and right to work. To see the latest list of sessions and to book in, please see our Eventbrite page.

Due to limited capacity, we are no longer able to provide advice to those with British Citizenship – please contact Citizens Advice if you need help.

We work with a range of other agencies to provide the best outcomes for our clients, so in some cases we may talk to you about a referral to another organisation to get further help.

To request advice, send us a WhatsApp message on 07724 592661 or complete a request form, available here:

Request Advice or Appointment

A member of the team will contact you to offer advice or to book a face-to-face appointment with you if needed.

We are unable to help with immigration applications for refugee settlement (protection route), further leave to remain on human rights grounds or discretionary leave. We are authorised to give immigration advice at OISC Level 1 only and these applications must be done by advisers at Level 2 or above. You may be able to get help from these organisations: